IT Support Specialist

1 day ago


Lakeland, Florida, United States Paragon Growth Solutions Full time

Job Title: IT Support Specialist

Location: Lakeland, FL (with opportunities to work in Gainesville, FL)

Salary: $55,000 - $65,000 per year

This is an excellent opportunity for a motivated and detail-oriented individual to join our team as an IT Support Specialist. As the first point of contact for staff members, you will provide essential support for various IT needs, ensuring hardware and software systems run smoothly.

Responsibilities:

  • Offer end-user support, promptly resolving issues to ensure uninterrupted day-to-day operations.
  • Troubleshoot network connectivity issues, ensuring reliable access to resources and the internet.
  • Handle hardware and software issues, including repairs and troubleshooting for specific computers, label makers, and other devices.
  • Conduct routine maintenance checks to update hardware and software, enhancing system efficiency and security.
  • Setup or modify devices and systems, including badges, cameras, and other essential office technology.
  • Assist with the administration and troubleshooting of Line-of-Business Applications (e.g., Laboratory Information Management Systems (LIMS), Accounting Software).
  • Document the network configuration and changes, maintaining accurate records for IT infrastructure.
  • Provision new user and instrument workstations, ensuring seamless integration into our IT environment.

Preferred Skills:

  • Familiarity with IoT devices and their integration into business environments.
  • Basic understanding of PowerShell/Python scripting to automate tasks and improve system management.
  • SQL experience for database management.
  • Exposure to cloud services (AWS, GCP, Azure), understanding their application in business settings.
  • Familiarity with any type of Virtualization/Containerization technologies.

Qualifications:

  • A keen interest in IT support and technology, with a willingness to learn and adapt to new challenges.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication abilities, capable of explaining technical concepts to non-technical users.
  • Ability to work independently and as part of a team, managing time effectively to meet deadlines.
  • A foundational understanding of computer systems, networks, and software applications.
  • Relevant certification (e.g., CompTIA A+) is a plus but not required.

About Paragon Growth Solutions:

We are a renowned consulting firm dedicated to supporting investors, business owners, and executive leadership teams in various endeavors such as bringing their brand to market, scaling operations, and optimizing workflows. Our consulting services are available to startups as well as mature businesses across the United States.



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