Helpdesk Technical Support Specialist

7 days ago


Lakeland, Florida, United States TEKsystems Full time
Job Description

Overview

TEKsystems is seeking a highly skilled Helpdesk Specialist to join our team. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Configure and implement IT systems and infrastructure
  • Document and maintain system baselines and configuration standards
  • Manage computer and device accountability by location
  • Assist with maintaining configuration management over IT systems
  • Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
  • Diagnose systems tickets accurately via phone, remote tools, and on location
  • Perform tasks associated with help desk tickets for both systems and desktop support issues

Requirements

  • High school diploma or equivalent required
  • 3-4 years of experience working with a helpdesk ticketing system
  • Microsoft Windows environment focused - Mac experience appreciated but not necessary
  • Ability to move between different types of support, including on-site support as well as remote support to support users in other locations
  • Some hardware experience
  • Level 3 agent position including taking calls, emails, chats, and managing various queues to assist end users with various hardware and software related issues

Preferred Qualifications

  • Advanced knowledge of Windows, Linux, and MacOS Server implementation and administration
  • Expertise with Windows and Mac desktop environments
  • Advanced knowledge of Active Directory and Active Directory Azure environments
  • Experience with PowerShell scripting
  • Experience with Networking (Meraki preferred)
  • Anti-Virus experience
  • Surveillance applications, analog and IP cameras, and DVRs a plus
  • Ability to effectively troubleshoot simple server- or access-related issues
  • Strong proficiency with MS Office products, including Visio, Word, Excel, Project, PowerPoint, and Outlook

Working Conditions

This is a full-time position, with a regular schedule and occasional overtime as needed.

Work Environment

This role will be based in our office and will require regular interaction with colleagues and clients.

Additional Information

TEKsystems is an equal opportunities employer and welcomes applications from all qualified candidates.



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