Helpdesk Technical Support Specialist
7 days ago
Overview
TEKsystems is seeking a highly skilled Helpdesk Specialist to join our team. In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our IT infrastructure.
Responsibilities
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware and software issues
- Configure and implement IT systems and infrastructure
- Document and maintain system baselines and configuration standards
- Manage computer and device accountability by location
- Assist with maintaining configuration management over IT systems
- Act as the point of contact for documenting, troubleshooting, and remediating discovered server or application anomalies
- Diagnose systems tickets accurately via phone, remote tools, and on location
- Perform tasks associated with help desk tickets for both systems and desktop support issues
Requirements
- High school diploma or equivalent required
- 3-4 years of experience working with a helpdesk ticketing system
- Microsoft Windows environment focused - Mac experience appreciated but not necessary
- Ability to move between different types of support, including on-site support as well as remote support to support users in other locations
- Some hardware experience
- Level 3 agent position including taking calls, emails, chats, and managing various queues to assist end users with various hardware and software related issues
Preferred Qualifications
- Advanced knowledge of Windows, Linux, and MacOS Server implementation and administration
- Expertise with Windows and Mac desktop environments
- Advanced knowledge of Active Directory and Active Directory Azure environments
- Experience with PowerShell scripting
- Experience with Networking (Meraki preferred)
- Anti-Virus experience
- Surveillance applications, analog and IP cameras, and DVRs a plus
- Ability to effectively troubleshoot simple server- or access-related issues
- Strong proficiency with MS Office products, including Visio, Word, Excel, Project, PowerPoint, and Outlook
Working Conditions
This is a full-time position, with a regular schedule and occasional overtime as needed.
Work Environment
This role will be based in our office and will require regular interaction with colleagues and clients.
Additional Information
TEKsystems is an equal opportunities employer and welcomes applications from all qualified candidates.
-
Technical Support Specialist
5 days ago
Lakeland, Florida, United States TEKsystems Full timeDraken International is expanding its internal IT team to support the growing number of employees. As a Helpdesk Specialist, you will play a key role in providing technical support and maintaining the company's IT infrastructure.Job Description:We are seeking an experienced Helpdesk Specialist to join our team. The ideal candidate will have 3-4 years of...
-
Technical Support Specialist
2 days ago
Lakeland, Florida, United States UBREAKIFIX Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at UBREAKIFIX. In this role, you will play a vital part in providing exceptional customer service and technical expertise to our customers.About the JobThis is a full-time position with opportunities for advancement and professional growth. As a Technical Support...
-
Fiber Optic Network Specialist
3 days ago
Lakeland, Florida, United States Cable Wiring Specialist Full timeJob SummaryWe are seeking a highly skilled Fiber Optic Network Specialist to join our team at Cable Wiring Specialist, Inc. This is an exciting opportunity for individuals who are passionate about working with fiber optic cables and have excellent technical skills.About the RoleThis role involves working as part of a crew or independently, performing general...
-
Regional Support Specialist
3 weeks ago
Lakeland, Florida, United States PlayCore Full timeJob Title: Regional Support Specialist Job Summary: PlayCore is seeking an experienced Regional Support Specialist to join our team. This role is responsible for providing technical support to end-users within a specific region, including troubleshooting hardware and software issues, monitoring and responding to alerts of network or server issues, and...
-
Technical Solutions Specialist
2 days ago
Lakeland, Florida, United States Trinova Inc Full timeAbout Trinova Inc.We are a dedicated manufacturer's representative and distributor with over 50 years of experience in helping customers, manufacturers, and suppliers with measurement and process control needs and challenges. Our expertise spans various industries, including oil and gas, chemical, environmental, renewable fuels, pulp & paper, food &...
-
Recovery Support Specialist
6 days ago
Lakeland, Florida, United States Tri-County Human Services Full timeJob OverviewWe are seeking a skilled Recovery Support Specialist to join our team at Tri-County Human Services. This is an exciting opportunity to make a positive impact in the lives of individuals struggling with substance abuse and mental health issues.About the RoleThe Recovery Support Specialist will work closely with our community behavioral health...
-
Peer Support Specialist
6 days ago
Lakeland, Florida, United States tri county human services Full timeJob Title: Peer Support SpecialistEstimated Salary: $45,000 - $60,000 per yearAbout Tri County Human ServicesWe are a leading provider of mental health and addiction services in our community. Our team is dedicated to providing compassionate and effective support to individuals and families affected by these conditions.Job DescriptionKey...
-
Dental Support Specialist
2 days ago
Lakeland, Florida, United States Central Florida Health Care Full timeJob OverviewWe are seeking a highly skilled Dental Support Specialist to join our team at Central Florida Health Care. As a key member of our dental department, you will play a vital role in ensuring the smooth operation of our clinical services.This is a full-time position that offers a competitive salary and benefits package, including health insurance,...
-
Support Operations Specialist
4 days ago
Lakeland, Florida, United States Florida Polytechnic University Full timeJob DescriptionThe Support Operations Specialist plays a vital role in the operational and administrative support of Florida Polytechnic University's ITS leadership team and staff.This position requires proficiency in moderately complex administrative functions, including processing, operations, and support services. The ideal candidate will possess...
-
Healthcare Support Specialist
4 days ago
Lakeland, Florida, United States beBee Professionals Full time $30,000 - $45,000BeBee Professionals is seeking a Healthcare Support Specialist in Lakeland. This role involves providing critical support in healthcare settings by assisting with patient care and administrative tasks, while maintaining a clean and organized clinical environment.Responsibilities:Taking accurate patient histories and preparing patients for...
-
Admissions Support Specialist
6 days ago
Lakeland, Florida, United States SEU Full timeAbout the Role:This Admissions Support Specialist role plays a vital part in our Non-Traditional Enrollment team at SEU. As a key member of our admissions staff, you will be responsible for supporting daily operations and ensuring seamless communication with prospective students.Key Responsibilities:Assist admissions staff with daily tasks and...
-
Process Control Specialist
3 days ago
Lakeland, Florida, United States Trinova Inc Full timeWe are seeking a skilled Process Control Specialist to join our team at TriNova, Inc. This is a challenging and rewarding role that involves working with various types of instrumentation to ensure optimal performance.About the RoleThis position requires strong problem-solving skills, technical knowledge, and the ability to work independently with minimal...
-
Caregiver Specialist
6 days ago
Lakeland, Florida, United States Chapters Health System Full timeOverviewAt Chapters Health System, we're dedicated to providing exceptional patient care and customer service in our communities. As a Caregiver Specialist - Hospice Support, you'll be part of a mission-driven team that makes a real difference in people's lives.About the RoleWe're seeking a skilled Caregiver Specialist to join our hospice support team. In...
-
Network Infrastructure Specialist
6 days ago
Lakeland, Florida, United States Publix Super Markets Full timeWelcome to Publix Technology, a renowned technical group serving the award-winning Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative solutions to nearly 1400 retail stores and 200,000+ internal team members across multiple states. We offer diverse career paths at all...
-
Production Support Specialist
2 days ago
Lakeland, Florida, United States The Campbell s Company Full timeAbout UsThe Campbell's Company is a leading manufacturer of food products, committed to providing high-quality goods to consumers.Job OverviewWe are seeking an experienced Production Support Specialist to join our team at the Lakeland Plant. This role will involve working in a dynamic and fast-paced environment, assisting with various tasks related to...
-
MRI Imaging Specialist
7 days ago
Lakeland, Florida, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full timeJob OverviewRADIOLOGY & IMAGING SPECIALISTS OF LAKELAND seeks a highly skilled MRI Imaging Specialist to perform a variety of MRI procedures in an outpatient setting. The ideal candidate will possess excellent customer service skills and provide high-quality patient care.Key ResponsibilitiesPerform routine MRI procedures following established protocols,...
-
Advanced MRI Diagnostic Specialist
6 days ago
Lakeland, Florida, United States beBee Professionals Full time $55,000 - $75,000In beBee Professionals, we are seeking an experienced Advanced MRI Diagnostic Specialist to travel to various healthcare facilities in the United States.Key Responsibilities:Perform high-quality MRI scans and ensure adherence to proper imaging techniques.Prepare patients for procedures, explaining the process clearly and professionally.Maintain and...
-
Retail Software Product Specialist
6 days ago
Lakeland, Florida, United States AlienVault Full timeWe are looking for a highly skilled retail software product specialist to join our team at AlienVault. As a specialist, you will be responsible for developing and maintaining high-quality software solutions that meet the needs of our customers. Your primary responsibilities include collaborating with designers, product managers, and engineers to develop...
-
Aircraft Operations Manager
6 days ago
Lakeland, Florida, United States Aero Support Group Full timeAero Support Group is seeking an experienced Production Manager to join our team in Lakeland, Florida. The ideal candidate will have a strong background in aircraft maintenance and the ability to lead a team of skilled technicians.Key Responsibilities:Validate work requirements and technical dataDevelop and implement efficient scheduling plansAssign tasks to...
-
Employment Specialist
3 days ago
Lakeland, Florida, United States Tampa Bay Academy of Hope Full timeJob OverviewThe Tampa Bay Academy of Hope is seeking an experienced Employment Specialist to join our team in supporting returning veterans through comprehensive employment services. This role is a vital part of our Second Chance Heroes program, dedicated to enhancing veteran stability and success through strategic peer support and robust community...