Technical Support Specialist

2 days ago


Lakeland, Florida, United States UBREAKIFIX Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at UBREAKIFIX. In this role, you will play a vital part in providing exceptional customer service and technical expertise to our customers.

About the Job

This is a full-time position with opportunities for advancement and professional growth. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving customer issues with their electronic devices, as well as selling connected home products and services. You will work closely with our team to provide world-class customer service and achieve sales goals.

Responsibilities

* Serve, solve, and sell on every customer interaction
* Resolve customer issues by troubleshooting their electronic devices
* Pioneer and develop the front of house sales position
* Bring sales expertise to consistently sell connected home products
* Learn and apply the details of connected home products, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
* Perform in your role to achieve sales, provide excellent customer service, and create satisfied customers, in accordance with UBREAKIFIX's Core Values
* Expand your knowledge of ubreakifix/Asurion products and culture
* Deliver world-class customer service
* Demonstrate ubreakifix's Core Values in all interactions
* Be responsible for inventory management

Requirements

* Must have a minimum of 1 year of customer service experience
* Outstanding customer service skills
* Excellent technical, problem-solving, and analytical skills
* Exceptional organizational skills
* Strong written and oral communication skills
* Proficient in Microsoft Office
* Ability to work flexible hours, including weekends
* High school diploma or GED
* Valid driver's license

What We Offer

* Competitive salary: $16.00 per hour, plus commission
* Opportunities for advancement and professional growth
* Collaborative and dynamic work environment
* Comprehensive training program
* Recognition and rewards for outstanding performance

About UBREAKIFIX

For over 25 years, UBREAKIFIX has been a leader in innovation, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

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