Bilingual Customer Service Representative

1 week ago

Lawrence, Kansas, United States All In Energy Full time
About the Role

We are seeking a highly motivated and detail-oriented Bilingual Customer Action Representative to join our team at All In Energy. As a key member of our team, you will play a critical role in ensuring that Spanish-, Portuguese-, and Khmer-speaking families in the Merrimack Valley receive high-quality support to access energy efficiency and renewable energy programs.

Responsibilities
  • Support residents through every step of their home energy journey, in English and Spanish, Portuguese, or Khmer.
  • Perform intake by phone and in-person through walk-ins at the Lawrence-based office and other locations.
  • Conduct eligibility screenings for clients to help them better understand what programs are available to them.
  • Assist in finding and scheduling contractors to complete required work, including initial no-cost home energy assessments.
  • Make in-home visits to collect data necessary to assess opportunities for home electrification.
  • Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
  • Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
  • Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
  • Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
  • Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
  • Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
What We Offer
  • Paid training and certifications toward becoming a Home Energy Advisor or Decarbonization Consultant.
  • Flexible schedule, paid sick time, vacation time, retirement, and technology benefits.
  • Health, dental, and vision insurance.
  • Partial work from home is possible with some required attendance in the Lawrence office.
Requirements
  • Bilingual in English and Spanish, Portuguese, or Khmer, both written and spoken.
  • Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice.
  • Ability and desire to speak with strangers on the phone or in person in English and Spanish, Portuguese, or Khmer to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions.
  • Demonstrate ability to creatively problem solve and overcome obstacles.
  • Ability to work independently and as a part of a small, nimble team.
  • Detail-oriented and able to keep tasks, records, and systems organized.

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