Executive Hotel Manager

5 days ago


Boston Massachusetts, United States The Envoy Hotel Full time
About the Role

The Envoy Hotel is seeking a highly skilled and experienced General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Leadership
    • Lead and inspire a diverse team of hotel staff, fostering a culture of collaboration, innovation, and accountability.
    • Set clear expectations and provide guidance to achieve exceptional performance.
  • Guest Experience
    • Ensure the highest level of guest satisfaction by implementing service standards, personalized experiences, and swift resolution of any issues.
    • Continuously seek opportunities to enhance guest interactions and exceed expectations.
  • Financial Performance
    • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
    • Monitor financial performance through regular analysis and implement corrective actions as needed.
  • Operational Excellence
    • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
    • Implement best practices to uphold quality and safety standards.
    • Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
  • Employee Development
    • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Requirements
  • Associate or Bachelor's Degree in Business, Hospitality, or a related field.
  • 10 years of experience in operations management or a similar leadership role in a hotel.
  • Financial acumen and the ability to develop budgets and manage financial performance.
Benefits
  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Educational/Professional Development
  • Technology Reimbursements

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