Executive Hotel Manager
5 days ago
The Envoy Hotel is seeking a highly skilled and experienced General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest satisfaction, and driving revenue growth.
Key Responsibilities- Leadership
- Lead and inspire a diverse team of hotel staff, fostering a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide guidance to achieve exceptional performance.
- Guest Experience
- Ensure the highest level of guest satisfaction by implementing service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
- Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
- Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
- Associate or Bachelor's Degree in Business, Hospitality, or a related field.
- 10 years of experience in operations management or a similar leadership role in a hotel.
- Financial acumen and the ability to develop budgets and manage financial performance.
- Medical, Dental, and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Technology Reimbursements
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