Technical Customer Success Strategist

2 weeks ago


Herndon, Virginia, United States Amazon Full time
About the Role

We are seeking a highly motivated Technical Customer Success Strategist to join our Amazon Connect team. As a key member of our team, you will work closely with customers to identify business challenges and develop tailored solutions to address them.

Your primary responsibilities will include:

  • Designing and implementing customized contact center solutions for our customers
  • Collaborating with cross-functional teams to understand customer requirements and develop tailored solutions
  • Developing and delivering training programs to educate customers on best practices for contact center operations
  • Providing ongoing support and maintenance to ensure optimal performance of our customers' contact center solutions

To succeed in this role, you must have a strong background in contact center technology and a proven track record of delivering exceptional customer experiences. You will also need excellent communication and project management skills, with the ability to work effectively with both technical and non-technical stakeholders.



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