Cloud Customer Success Engineer

6 days ago


Herndon, Virginia, United States Amazon Full time
About the Job

We're seeking a Technical Support Engineer to join our Global Technical Support Team at AWS Elemental. As a member of this team, you'll provide technical support to enterprise customers, including small and large businesses with on-premises and cloud-based workflows.

Responsibilities:
  1. Investigate and Resolve Customer Issues: You'll track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact.
  2. Escalation Point: Act as an escalation point for complex issues that potentially span multiple external and internal organizations.
  3. Collaboration: Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds, and defect resolution.
Qualifications and Requirements

To be successful in this role, you should have a strong background in Linux operating systems, LAN configuration, Internet protocols, server applications, and related troubleshooting tools. A Bachelor's degree in computer science, engineering, mathematics, or equivalent is required, along with 3+ years of experience in enterprise-level technical/customer support.


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