Retail Operations Manager

4 days ago


Fulton, Missouri, United States The Callaway Bank Full time
About the Role

The Callaway Bank is seeking a highly skilled and experienced Retail Operations Lead to join our team at our Fulton, South location. As a key member of our branch team, you will be responsible for directing, coordinating, and evaluating the activities of sales and support operations to ensure that all bank and regulatory policies and procedures are followed.

Key Responsibilities
  • Partner closely with the Branch Manager to achieve business objectives and ensure compliance with sound banking practices, bank regulations, state and federal laws, and The Callaway Bank's core values.
  • Direct and coordinate the activities of sales and support operations to ensure prompt and courteous service to customers.
  • Monitor and evaluate the performance of operational employees assigned to the branch and provide guidance and leadership to ensure they meet their responsibilities.
  • Ensure that products and services offered meet the needs of the branch's customer base and contribute to the achievement of business goals and objectives.
Requirements
  • Cash handling experience and ability to perform simple math calculations.
  • Excellent customer service skills and ability to communicate effectively in writing and verbally.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Banking experience is highly desirable.
About The Callaway Bank

The Callaway Bank is an Affirmative Action / Equal Opportunity Employer. We are committed to providing a work environment that is inclusive and respectful of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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