Customer Engagement Specialist
2 weeks ago
At Chad Sittig - State Farm Agent, we are seeking a highly motivated and customer-focused professional to fill the role of Customer Engagement Specialist - Insurance Services. As a key member of our team, you will be responsible for delivering exceptional customer experiences and helping our business grow through value-based conversations.
Position Overview
As a Customer Engagement Specialist, you will play a critical role in building strong relationships with our customers, providing prompt and accurate service, and working closely with our agents to meet marketing goals. If you are a motivated self-starter who thrives in a fast-paced environment, then this is an excellent opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
- Customer Relationships - Establish and maintain strong relationships with our customers, providing timely follow-up as needed to ensure their needs are met.
- Customer Service - Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Marketing Goals - Work closely with our agents to establish and meet marketing goals, driving business growth through value-based conversations and exceptional customer experiences.
What We Offer
- Competitive Salary - $45,000 - $60,000 per year, depending on experience and location.
- Hourly Pay and Commission - Earn hourly pay plus commission/bonus, with opportunities for growth and advancement.
- Health Benefits - Comprehensive health benefits, including medical, dental, and vision coverage.
- Paid Time Off - Enjoy paid vacation and personal/sick days, as well as holidays.
- 401K - Contribute to a 401K plan with company match, helping you save for your future.
- Growth Opportunities - Develop your skills and advance your career with our agency, with opportunities for professional growth and development.
Requirements
- Sales Experience - Preferred experience in sales, either outside or inside sales, retail sales, or telemarketing.
- Communication Skills - Excellent communication skills, including written, verbal, and listening skills.
- People-Oriented - A people-oriented individual who is dedicated to delivering exceptional customer experiences.
- Organizational Skills - Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Self-Motivated - A self-motivated individual who is proactive and results-driven.
- Problem-Solving - Proactive in problem-solving, with the ability to think critically and make sound decisions.
- Customer Service - Dedicated to delivering exceptional customer service, with a focus on building strong relationships and driving business growth.
- Teamwork - Ability to work effectively in a team environment, with a focus on collaboration and communication.
- Multi-Tasking - Ability to multi-task, with the ability to prioritize tasks and manage multiple responsibilities.
Join Our Team
We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused professional who is looking for a rewarding career with excellent income and growth potential, then we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.
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