Customer Experience Ambassador
2 days ago
About Target
As a Fortune 50 company with over 400,000 team members worldwide, we're an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by making shopping quick and easy for guests.
All About Service & Engagement
We welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. We advocate for both in-store and digital services and solutions, being knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty.
Job Description
As a Guest Advocate, you'll create a welcoming experience by authentically greeting all guests. You'll observe to quickly understand whether a guest needs assistance or wants to interact, following body language and verbal clues to tailor your approach. You'll engage with guests in a genuine way, asking questions to better understand their specific needs and being knowledgeable about tools, products, and services available in the store to solve issues and improve their experience.
Responsibilities
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Engage with guests in a genuine way, asking questions to better understand their specific needs
- Be knowledgeable about tools, products, and services available in the store to solve issues and improve their experience
Requirements
- Communicating effectively, including using positive language and attentive to guests' needs
- Welcoming and helpful attitude toward guests and other team members
- Attention to detail while multi-tasking
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work both independently and with a team
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
What We Offer
- Competitive starting salary of $15.50 USD per hour
- Flexible work schedule (e.g., nights, weekends, and holidays)
- Reliable and prompt attendance necessary
- Benefits include financial and education support, well-being initiatives, and more, find out at Target Careers
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