Technical Support Analyst
2 weeks ago
We are seeking an Entry Level IT Support Specialist to join our dynamic team. This role is an excellent opportunity for recent graduates in Computer Science or individuals with some experience in IT support.
Why Choose iMedia Technology? At iMedia, you will gain invaluable experience in traditional Windows PC and server network environments. You will work closely with our experienced team as we transition clients to Azure Virtual Desktops, providing you with hands-on learning opportunities in cloud services.
As a leading managed service provider (MSP), we focus on migrating small to medium-sized businesses to the cloud on a monthly basis. This position is designed to be in-office, allowing for direct mentorship and practical learning.
About Us: iMedia Technology is a reputable MSP known for delivering exceptional IT services. To be part of our team, candidates must be US citizens, committed to excellence, and willing to establish their careers with us.
What We Offer:
- Flexible working hours after initial training
- Independence to make client-focused decisions
- Direct mentorship from experienced professionals
- Significant growth opportunities as you develop skills in traditional networks and cloud migrations
Requirements: Candidates should have some prior IT support experience, such as internships. Physical capability to lift and install computers and monitors is necessary, along with the ability to travel to client locations within our service area.
Your Responsibilities Will Include:
- Monitoring and verifying backups
- Utilizing Remote Monitoring and Management tools
- Configuring and updating firewalls
- Implementing multifactor authentication (MFA)
- Investigating endpoint detection and response (EDR) alerts
- Assisting end users with inquiries
- Configuring and migrating Microsoft 365
- Providing support for Azure Virtual Desktops
The ideal candidate is detail-oriented, personable, and eager to tackle troubleshooting challenges. If you have a background in PC support, networking, and assisting users with technology, we encourage you to consider this opportunity.
Learn more about our company and the services we provide.
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