Castle Technology Partners Technical Support Expert
4 weeks ago
We are seeking an enthusiastic and detail-oriented Technical Support Representative to join our Castle Technology Partners division. Based in the Gulf Coast region, this role involves providing exceptional customer service and technical assistance to clients.
Responsibilities:
- Create, document, and manage support tickets and solutions in a timely manner.
- Analyze, troubleshoot, and resolve technological issues via phone, email, and chat.
- Educate customers on proper use of technology and escalate complex issues to senior staff.
- Document customer-specific data for future reference and assist with new installations and implementations.
- Monitor scheduled reports for anomalies and escalate issues accordingly.
Requirements:
- Excellent communication and analytical skills.
- Able to work effectively in a team-oriented environment.
- Passion for learning and staying up-to-date with technology advancements.
- Strong documentation and organization skills.
- Ability to multitask and prioritize tasks efficiently.
Preferred Qualifications:
- Associates degree or equivalent experience.
- Proficiency in Microsoft Office and/or Google Workspace.
- Experience with Mac operating systems.
Our company, Ideacom of the Gulf Coast Inc., is a family-owned and operated Healthcare Technology Systems and IT Solutions Services provider serving Alabama, Mississippi, and Florida. We offer a competitive salary range of $45,000 - $60,000 annually, commensurate with experience.
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