Technical Support Expert
2 weeks ago
We are seeking a highly skilled Technical Support Expert to join our team at Ideacom of the Gulf Coast Inc. in Alabama, Mississippi, and Florida.
Estimated Salary: $55,000 - $85,000 per year
Job Description:The ideal candidate will have 5+ years of experience in providing top-class customer service, installing, configuring, and supporting network equipment, and performing routine software maintenance.
Responsibilities:
- Provide top-class customer service.
- Install, configure, and support network equipment.
- Perform routine software maintenance.
- Document all programming tasks and procedures.
- Support infrastructure in storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration, and troubleshooting.
Qualifications:
- 5+ years of relevant experience in providing top-class customer service.
- Hands-on experience in routing and switching with Sonicwall, Cisco, and Cisco Meraki.
- Exceptional troubleshooting skills.
- Familiarity with relational databases.
- Deadline and detail-oriented.
- Strong analytical and critical thinking skills.
- Superior verbal and written communication skills.
- Top-class customer service skills.
- Excellent documentation, reporting, and planning skills.
- Conscientious, accountable, detail-oriented, thorough, and consistent.
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