Castle Technology Partners IT Infrastructure Support Professional
1 week ago
We are looking for a highly skilled Technical Services Support Engineer to join our team at Castle Technology Partners. This role involves providing top-notch technical support and maintenance services for our clients' IT systems.
Key Responsibilities:
- Serve as an escalation point for complex technical issues, working closely with Tier I and Tier II engineers to resolve problems efficiently.
- Implement new network solutions, improve system efficiency, and ensure seamless integration with existing infrastructure.
- Collaborate with Project Delivery teams to provide hands-on technical support for large-scale projects, focusing on production and implementation.
- Install, configure, and maintain network equipment, including routers, switches, and firewalls, to ensure optimal performance.
- Perform routine software updates and maintenance to prevent downtime and ensure business continuity.
- Document all technical tasks and procedures to maintain accurate records and facilitate knowledge sharing.
- Provide comprehensive support for various infrastructure components, including storage, networking, servers, desktop OS, cloud environments, network security, active directory, virtualization, monitoring, and application installation.
Benefits:
- Ongoing training and professional development opportunities
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous paid time off policy
- A retirement savings plan with employer matching contributions
Estimated Salary: $85,000 - $115,000 per year, based on experience and qualifications.
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