Customer Experience Specialist

6 days ago


Cleveland, Ohio, United States State Farm Insurance Full time

State Farm Insurance is currently seeking a skilled Customer Experience Specialist to join their team. This role offers a competitive salary of $65,000 - $85,000 per year, depending on experience.

About the Role

We are looking for an exceptional candidate who can provide top-notch customer service by:

  • Assisting customers with their insurance needs in a timely and accurate manner
  • Processing policy changes and updates efficiently
  • Handling incoming calls and emails regarding policy inquiries and claims
  • Collaborating with team members to resolve customer issues and ensure satisfaction

The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong understanding of insurance products and industry trends.

What We Offer

In addition to a competitive salary, State Farm Insurance offers a range of benefits, including:

  • A comprehensive health insurance package
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays

We are committed to providing our employees with opportunities for growth and development through training and professional certifications.



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