Front Desk Operations Manager

5 days ago


Kennedy Space Center, United States Sonesta International Hotels Full time
Front Desk Supervisor Opportunity at Sonesta ES Suites Orlando

We are seeking a skilled Front Desk Supervisor to join our team at Sonesta ES Suites Orlando. As a key member of our hotel staff, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Provide exceptional guest service and resolve any issues in a timely and professional manner
  • Supervise and coordinate the activities of the front desk team to ensure seamless operations
  • Manage guest complaints and concerns in a fair and efficient manner
  • Collaborate with other departments to ensure a positive guest experience
  • Monitor and maintain accurate records of guest interactions and hotel operations

Requirements:

  • Previous experience in a front desk or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership and team management skills
  • Knowledge of hotel operations and guest service standards

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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