Customer Service Operations Manager
3 weeks ago
We are seeking a highly experienced Customer Service Operations Manager to join our team in Irvine, CA. In this role, you will be responsible for leading the day-to-day operations of our call center and ensuring that we provide exceptional customer service to our clients.
Key Responsibilities- Develop and implement policies and procedures to ensure high-quality customer service.
- Manage a team of customer service representatives, providing coaching and feedback to improve performance.
- Monitor and analyze call center metrics to identify trends and areas for improvement.
- Minimum of six years of experience in call center management, with a proven track record of improving customer satisfaction.
- Excellent leadership and communication skills, with the ability to motivate and direct a team.
- Strong analytical skills, with the ability to collect and analyze data to inform decision-making.
The estimated salary for this role is $95,000 - $120,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
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Customer Service Operations Manager
3 weeks ago
Irvine, California, United States Lukos Full timeAbout the Role: As a Customer Service Operations Manager, you will be responsible for analyzing business processes and recommending improvements. You will support high-level, strategic planning, and complete high-profile and/or quick turnaround tasks. This role requires multi-year experience working with ServiceNow as an end-to-end CMS.The estimated salary...
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Customer Service Operations Manager
3 weeks ago
Irvine, California, United States Lukos Full timeAbout the PositionWe are seeking a highly skilled Customer Service Operations Manager to oversee the daily operations of our Call Center in Irvine, CA. This is a full-time position with a competitive salary of $85,000 - $110,000 per year.The ideal candidate will have at least six years of supervisory experience in responding to requests for information and...
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Customer Experience Operations Manager
4 weeks ago
Irvine, California, United States Disability Solutions Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Operations Manager to join our team at Disability Solutions. As a key member of our leadership team, you will be responsible for maximizing the overall customer experience in aftersales, resulting in a Tier 1 Customer Experience (CX) and increased service retention and brand...
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Automotive Service Operations Manager
3 weeks ago
Irvine, California, United States Performance Haus Full timeJob Title: Automotive Service Operations ManagerWe are seeking an experienced Automotive Service Operations Manager to oversee our service department operations at Performance Haus in Dana Point, CA. The ideal candidate will have a strong background in automotive service and repair, exceptional leadership skills, and a commitment to delivering outstanding...
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Customer Service Management Director
3 weeks ago
Irvine, California, United States Lukos Full timeJob SummaryThe Customer Service Management Director is a senior leadership position responsible for driving customer satisfaction and loyalty through effective call center management. Located in Irvine, CA, this role offers an estimated annual salary of $120,000 - $150,000. We seek a highly experienced individual with a strong background in customer service,...
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Customer Service and Operations Coordinator
3 weeks ago
Irvine, California, United States Tandym Group Full timeSales Operations Coordinator RoleTandym Group in California is currently seeking an organized and detail-oriented Sales Operations Coordinator to support the Sales team. As a Sales Operations Coordinator, you will be responsible for facilitating the efficient coordination of orders from receipt to review, packing, and shipping.The estimated salary for this...
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Retail Food Service Operations Manager
3 weeks ago
Irvine, California, United States Aramark Full timeJob SummaryAramark is seeking an experienced Retail Food Service Operations Manager to oversee and manage dining operations at one of our food retail locations. The ideal candidate will have a proven track record of developing and executing efficient operations, ensuring exceptional customer service, and driving business growth.The successful candidate will...
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Medical Device Service Operations Manager
3 days ago
Irvine, California, United States joimax, Inc. Full timeAbout the RoleThe Technical Services Supervisor is responsible for overseeing the day-to-day operations of the technical service department. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and...
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Facilities Service Operations Manager
4 days ago
Irvine, California, United States Ultimate Staffing Full time**Job Summary:**We are seeking a highly skilled Facilities Service Operations Manager to oversee project coordination and client satisfaction for our clients in the facilities services industry.Key Responsibilities:Project Coordination: Coordinate all aspects of work orders for multiple locations across the country, serving as the central point of contact...
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Customer Service Lead
19 hours ago
Irvine, California, United States Pets World Full timeJob SummaryPets World is seeking a results-driven and customer-focused Assistant Manager to lead our store operations and drive sales growth. This role involves managing the front desk, providing exceptional service to our customers, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:Build strong relationships with...
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Operations Manager
6 days ago
Irvine, California, United States Alleviate Financial Solutions Full timeKey ResponsibilitiesManage teams of Client Success Associates, ensuring they meet or exceed performance targetsDevelop and implement strategies to improve team productivity and efficiencyMaintain accurate records of team performance, including metrics and key performance indicators (KPIs)Communicate effectively with internal stakeholders, including...
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Customer Service Coordinator
3 weeks ago
Irvine, California, United States Tandym Group Full timeJob OverviewTandym Group in California is seeking an experienced Customer Service Coordinator to support our Sales Operations team. This role involves assisting with order processing, managing customer relationships, and collaborating with other departments to ensure seamless service delivery.The ideal candidate will have excellent communication and...
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Customer Service Ambassador
3 weeks ago
Irvine, California, United States Rivian Full timeCompany Overview:Rivian is a leading electric vehicle manufacturer dedicated to creating innovative, sustainable solutions for the automotive industry.Salary: The estimated annual salary for this role is between $60,000 and $80,000, depending on location and experience. This figure is based on industry standards and the requirements of the position.Job...
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Customer Experience Manager
3 weeks ago
Irvine, California, United States Lukos Full timeJob Summary: We are seeking a highly skilled Customer Experience Manager to oversee the daily operations of our Call Center in Irvine, CA. This individual will be responsible for ensuring excellent customer service and maintaining high productivity levels among call center operators.About the Role: As a Customer Experience Manager, you will work closely with...
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Customer Service Representative
4 weeks ago
Irvine, California, United States Ultimate Staffing Full timeUltimate Staffing is a leading provider of staffing solutions, seeking a highly skilled Customer Service Representative for a financial services company in Irvine, CA. This individual will play a key role in providing exceptional customer service and support to clients, while also assisting with technical workforce management tools in our customer service...
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Customer Service Ambassador
3 weeks ago
Irvine, California, United States Western Growers Family of Companies Full timeAbout Western GrowersAt Western Growers, we are committed to ensuring the future viability of our members - the hard-working farmers who grow the fruits, vegetables, and tree nuts that feed our nation and nourish our bodies.We exist to help our members remain competitive and profitable as they face challenges in the agriculture industry. Our goal is to fight...
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Customer Service Associate
3 weeks ago
Irvine, California, United States MSCCN Full time**Job Overview:**The Office Service Representative II position plays a vital role in supporting the day-to-day operations of our business. As a key member of our mailroom team, you will be responsible for handling a wide range of tasks, from processing mail and packages to providing exceptional customer service.**Responsibilities:Respond to customer...
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Customer Service Liaison
2 days ago
Irvine, California, United States Marquee Staffing - OC Full timeJob Summary:We are seeking a highly skilled Customer Service Liaison to join our team at Marquee Staffing - OC. In this role, you will be responsible for providing exceptional service to our clients by delivering best-in-class experiences and concierge-level services.The ideal candidate will have a minimum of 3 years of administrative experience, preferably...
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Customer Service Representative
4 weeks ago
Irvine, California, United States Bon Appetit Full timeBon Appétit Management Company is seeking a skilled and enthusiastic Part Time Barista to join our team in Irvine, CA.Job Summary:Makes and serves coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a...
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Insurance Operations Manager
3 weeks ago
Irvine, California, United States Jobot Full timeAbout Jobot">Jobot has been in business for over 20 years and is growing rapidly. We are seeking an experienced Operations Manager to oversee and manage the operational aspects of our organization.">Key Responsibilities:">">Operational Strategy Development: Develop and implement operational strategies, policies, and procedures to streamline processes,...