Customer Service Ambassador

3 weeks ago


Irvine, California, United States Western Growers Family of Companies Full time
About Western Growers

At Western Growers, we are committed to ensuring the future viability of our members - the hard-working farmers who grow the fruits, vegetables, and tree nuts that feed our nation and nourish our bodies.

We exist to help our members remain competitive and profitable as they face challenges in the agriculture industry. Our goal is to fight for them every single day, passionately advocating, facilitating technological advancements, and providing insurance for our members from a position of leadership.

This mission requires a team of intelligent, inquisitive, and innovative individuals connected for our common purpose. We recognize and welcome the many qualities you can bring to the team.

Job Summary

This role is responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.

You will also be responsible for researching and analyzing data to address operational challenges and Customer Service department issues.

Responsibilities
  1. Respond to general customer questions via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  2. Analyze problems and provide information/solutions.
  3. Research and resolve aged Customer Service open calls within company standards.
  4. Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  5. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Requirements
  • High School diploma or GED and a minimum of two years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice.
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate computing and keyboarding skills including proficiency with database management.
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred.
Salary and Benefits

The salary for this role is estimated to be between $38,625.60 and $49,323 per year, depending on experience. Additionally, we offer a rich benefits package that includes profit-sharing.



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