Customer Experience Representative

5 days ago


Houston, Texas, United States LuckyGunner Full time
Job Description

**About LuckyGunner**

LuckyGunner is a leading online retailer of ammunition, dedicated to providing exceptional customer experiences. We're seeking a passionate and service-oriented individual to join our Customer Experience Team as a work-from-home representative.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels, ensuring a consistently positive user experience.
  • Utilize in-depth knowledge of firearms and ammunition to offer expert advice and recommendations to customers.
  • Collaborate with internal teams to resolve customer inquiries and concerns in a timely and professional manner.
  • Stay up-to-date on industry trends and product knowledge to provide accurate and informed responses to customer questions.

Requirements:

  • Experience in the firearms and ammunition industry, with a strong understanding of product knowledge and regulations.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a remote environment.
  • Strong problem-solving skills and ability to think critically in high-pressure situations.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences.

What We Offer:

  • Competitive hourly rate, starting at $14-$15 per hour, based on knowledge and experience.
  • Full and part-time positions available, with paid time off and opportunities for career growth.
  • Eligibility for the company's health insurance plan for full-time employees.


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