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Customer Experience Ambassador

2 months ago

Houston, Texas, United States The Houston Astros Full time

Job Summary:

The Houston Astros are seeking a highly motivated and detail-oriented Guest Services Representative to join our team. As a key member of our Guest Services Team, you will play a vital role in ensuring a positive and memorable experience for our fans.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Assist with game day operations, including monitoring guest areas, managing crowd flow, and maintaining a safe and secure environment.
  • Collaborate with other team members to achieve sales and revenue goals, promoting Astros merchandise and concessions.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on the latest trends and best practices in guest services.

Requirements:

  • High school diploma or equivalent required; some college or prior experience in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Physical stamina to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.