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Business Operations Coordinator

2 months ago

Jeffersonville, Vermont, United States Travel + Leisure Full time
About This Role

We are seeking a highly skilled Business Operations Coordinator to join our team at Travel + Leisure Co. This individual will play a critical role in delivering exceptional customer service, ensuring operational processes are met, and protecting data integrity throughout our systems.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our guests, business partners, and team members.
  • Process Improvement: Identify ways to enhance our customer service or processes and implement changes as needed.
  • Data Integrity: Collect and validate data when interacting with our guests to ensure they receive the best experience with us.
  • Operational Support: Manage and protect company assets through all interactions and understand and implement operational procedures that govern our business.
  • Initiative Support: Support new initiatives and help teams impacted by these changes.
  • Reporting: Maintain daily, weekly, monthly, or quarterly reporting needs.
  • Resource Leverage: Successfully leverage your resources (team, leadership, procedural guides, etc.) to provide quick support to questions as they arise.
Partnerships
  • Sales and Marketing Teams: Partner with Sales and Marketing teams to ensure seamless execution of business processes.
  • Human Resources: Collaborate with Human Resources to address employee-related matters.
  • Resort Operations Leadership: Work closely with Resort Operations leadership to ensure operational procedures are met.
  • Wyndham Corporate: Partner with Wyndham Corporate to implement company-wide initiatives.
Examples of Projects
  • Data Validation: Validate data and report or answer questions from onsite business partners.
  • Process Integration: Support the integration of new processes and procedures.
  • Reservation Management: Lodge and modify all incoming reservations.
  • Inventory Analysis: Audit and analyze the inventory daily.
Requirements
  • Microsoft Office Proficiency: Proficient in Microsoft Office.
  • Availability: Have availability to support the business throughout weekends and holidays.
  • Customer Service Experience: Experience delivering outstanding customer service with excitement.
Benefits
  • Comprehensive Health and Welfare Benefits: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
  • Flexible Spending Accounts: Flexible spending accounts for medical and dependent care expenses.
  • Life and Accident Coverage: Life and accident coverage for associates and their families.
  • Disability Benefits: Disability benefits to support associates during times of need.
  • Paid Time Off: Paid time off, parental leave, and holidays for eligible associates.
  • Wish Day Paid Time: Wish day paid time to volunteer at an approved organization of your choice.
  • 401k with Employer Match: 401k with employer match (subject to eligibility requirements).
  • Legal and Identity Theft Plan: Legal and identity theft plan to protect associates' identities.
  • Voluntary Income Protection Benefits: Voluntary income protection benefits to support associates during times of need.
  • Wellness Program: Wellness program to support associates' physical and mental well-being.
  • Employee Assistance Program: Employee assistance program to support associates' personal and professional well-being.