Training and Quality Development Manager

3 days ago

Colorado Springs, Colorado, United States HomeSafe Alliance Full time
About the Role

HomeSafe Alliance is seeking a highly skilled and motivated Training and Quality Development Manager to oversee and manage training efforts between HomeSafe, Service providers, and our training subcontractors.

The Training and Quality Service Provider Development Manager will be responsible for managing and coordinating the enrollment, participation, and completion of assigned training courses of various HomeSafe Connect training curricula in accordance with the contractual obligations of the GHC and HomeSafe Alliance.

Key Responsibilities:
  • Work closely with Training and Quality Senior Manager to identify training needs, gaps, and priorities within the service provider training ecosystem.
  • Communicate training details, logistics, and expectations to service providers and 3rd party training contractors, ensuring clarity and accessibility of information.
  • Monitor LMS usage, track training completion rates, and generate reports to assess training effectiveness and compliance.
  • Assist with the collection of feedback from training participants through surveys, evaluations, and assessments, analyzing data to measure training satisfaction, effectiveness, deficiencies, and performance improvement opportunities.
  • Maintain accurate records of service provider training activities, attendance, and compliance documentation, ensuring PWS regulatory requirements are met.
  • Be available to participate in internal or external meetings, special functions, and training presentation and development programs using various forms and formats including group discussion, Teams calls, webinar, or in-person lecture.
  • Assist in developing and presenting a yearly Training Plan.
  • Professionally complete any and all other duties assigned.

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