Hotel Front Desk Associate for Night Time Operations
1 week ago
About Us:
Bird Dog Hospitality is a hotel investment and management company that puts people first. We aim to create lifelong relationships and enrich the lives of our team members, guests, and investor partners through our core business of hospitality.
Our Culture:
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems
Job Description:
The Night Audit Guest Services Representative serves as the first point of contact for our guests, managing all aspects of their accommodation. This role includes running reports, updating systems, and other audit functions. While not many guests register during twilight hours, Night Audit GSRs are responsible for managing reservations and providing information about rooms, rates, and amenities.
Duties & Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, exact dates of their stay etc.)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to guests' inquiries in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Tending and folding laundry when needed
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Run reports and auditing systems to close out the day.
Requirements:
- Work experience as a hotel Front Desk Agent, Receptionist, or similar role preferred
- Experience with a form of property management software is a plus
- Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
- A strong desire to learn and develop
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality-related field is an asset
- Willingness to work over nights, weekends, and holidays
Salary: The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications. This salary range reflects the demands and expectations of the role, taking into account factors such as location and industry standards.
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