Guest Services Representative
1 month ago
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title: Guest Services Representative
Job Type: Variable or full-time, non-exempt
Supervisor: General Manager or Guest Services Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:
The Bird Dogma
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems
Summary
Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.
GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties & Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, exact dates of their stay etc.)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests' inquiries in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Tending and folding laundry when needed
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
- Experience with a form of property management software is a plus
- Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
- A strong desire to learn and develop
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality related field is an asset
- Willingness to work nights, weekends and holidays
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
Position Requirements
Full-Time/Part-Time
Full-Time and/or Part-Time
Location
Comfort Inn Valentine
This position is currently accepting applications.
-
Night Audit Guest Services
3 months ago
Valentine, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Night Audit Guest Services Representative Job Type:...
-
Night Audit Guest Services
3 months ago
Valentine, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Night Audit Guest Services Representative Job Type:...
-
Night Audit Guest Services
7 months ago
Valentine, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Night Audit Guest Services Representative Job Type:...
-
Hotel Night Audit Representative
1 week ago
Valentine, Nebraska, United States Bird Dog Equity Partners LLC Full timeAbout UsBird Dog Equity Partners LLC is a hotel investment and management company that prioritizes creating lifelong relationships and enriching the lives of those we serve.We are seeking a Night Audit Guest Services Representative to join our team at Niobrara Lodge. As a representative, you will be the first point of contact for our guests and manage all...
-
Insurance Client Services Representative
2 weeks ago
Valentine, United States Highstreet Insurance & Financial Services, Great Plains Full timeHighstreet Insurance & Financial Services, Great Plains is HIRING!! We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Representative to join our fast-growing team. Our Client Services Representatives play a vital role in ensuring our clients receive the service they need to properly manage their...
-
Hotel Night Audit Coordinator
3 weeks ago
Valentine, Nebraska, United States Bird Dog Equity Partners LLC Full timeJob DescriptionAs a Night Audit Guest Services Representative at Niobrara Lodge, you will serve as the primary point of contact for our guests and manage all aspects of their accommodation. This role involves running reports, updating systems, and performing various audit functions.Duties and ResponsibilitiesPerform all check-in and check-out tasks, ensuring...
-
Valentine, Nebraska, United States Bird Dog Equity Partners LLC Full timeAbout Us:Bird Dog Hospitality is a hotel investment and management company that puts people first. We aim to create lifelong relationships and enrich the lives of our team members, guests, and investor partners through our core business of hospitality.Our Culture:We Put People FirstWe Dependably Drive ResultsWe Constantly Keep a Positive AttitudeWe Never...
-
Hotel Operations Assistant
1 week ago
Valentine, Nebraska, United States Bird Dog Equity Partners LLC Full timeAbout UsBird Dog Equity Partners LLC is a hotel investment and management company that strives to put people first. Our team members aim to create lasting relationships and improve the lives of our guests, team members, and investor partners.Job DescriptionWe are seeking a Hotel Operations Assistant to manage all aspects of guest accommodation, including...
