Housing Assistance Case Manager
2 weeks ago
Overview
As a key member of the Housing Choice Voucher Department, you will engage in a variety of responsibilities that encompass HCV admissions, voucher distribution, ongoing eligibility assessments, and fostering strong relationships with both landlords and program participants. Your primary objective will be to assist a caseload of up to 400 Housing Choice Voucher participants, ensuring effective program use and budget oversight. This position requires delivering administrative support, facilitating intake processes, and providing exceptional customer service to HCV participants, all while aligning with the mission and goals of the Biloxi Housing Authority.
Core Responsibilities
- Maintain effective communication with residents and stakeholders, addressing inquiries and delivering information through various channels.
- Process applications, conduct orientations, and confirm eligibility requirements.
- Distribute vouchers, negotiate rental agreements, and manage lease contracts.
- Conduct annual recertifications, process terminations, and investigate fraud allegations.
- Assist with income assessments, referrals for support services, and provide vital administrative assistance.
- Ensure precision in data entry, file management, and document preparation.
- Collaborate with other departments for unit showings and lease documentation.
- Perform clerical duties, maintain records, and respond promptly to administrative requests.
- Review financial disbursements prior to issuance and carry out other assigned responsibilities.
Qualifications
- Associate of Arts degree or a high school diploma accompanied by relevant experience in Housing Choice Voucher Program administration.
- An equivalent combination of education and experience that is acceptable to the Biloxi Housing Authority.
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