System Support Professional

7 days ago


Dinan, Bretagne, United States Syntelligent Analytic Solutions Full time

**About the Role**

Syntelligent Analytic Solutions, LLC is seeking a full-time System Support Specialist to join our team. This position requires a strong background in computer hardware and software troubleshooting, as well as excellent communication skills.

**Responsibilities**

  • Provide support for desktop, mobile devices, networks, and asset management
  • Troubleshoot and resolve customer-related IT issues via telephone, email, or in-person
  • Install IT-related infrastructure, equipment, and/or electronic devices in accordance with security and industry standards
  • Document support activity in designed ticketing or tracking system
  • Provide professional solutions to end-users regarding requirements status and/or escalate requirement to appropriate support level for further resolution
  • Develop Standard Operating Procedures and solutions for reoccurring issues and disperse to end-users

**Requirements**

  • Minimum of 3 years' experience performing computer/hardware/software troubleshooting and help desk support functions
  • Active TS/SCI Clearance required
  • DOD 8570 IAT Level I certified
  • General understanding of asset management with security requirements status and/or escalate requirement to support level for further resolution
  • Experience supporting software and network applications

**Location:** Langley AFB, VA

**Salary Range:** $70,000 - $80,000 per year



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