IT Mac Systems Support Engineer
3 weeks ago
Job Description: IT Mac Systems Support Engineer
We are looking for a highly skilled IT Mac Systems Support Engineer to join our team in McLean, VA. The ideal candidate will have extensive experience in MacOS configuration, security, and management.
Compensation Package: $100,000 - $130,000 per year
About the Position:
- Troubleshoot and resolve installation, configuration, and performance issues for end users on Mac devices.
- Ensure the reliability, security, and performance of Mac endpoints and applications.
- Manage workstation lifecycles, maintain asset inventory, and follow established IT procedures.
- Provide hands-on, on-site support for Mac laptops and equipment in McLean, VA.
- Create and maintain internal documentation to improve processes and workflows.
- Train employees on Mac tools and best practices.
Essential Skills and Qualifications:
- Strong knowledge of Mac technologies, including MacOS configuration, security, and management.
- Hands-on experience with Jamf, Munki, Puppet, and MDM solutions.
- Excellent problem-solving skills, including troubleshooting, root cause analysis, and scripting (e.g., Bash, Python, and/or AppleScript).
- Excellent communication skills and a friendly, responsive demeanor, even under pressure when systems fail.
- Ability to manage multiple projects and organize time effectively.
- Familiarity with network protocols and security practices is a plus.
Our Company Culture:
- Dynamic and innovative company culture.
- Opportunity to learn cutting-edge tools and technologies.
- Collaborative team environment.
- Flexible work hours and generous PTO.
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