Cleaning Operations Manager

3 days ago


Charlotte, North Carolina, United States NorthPoint Search Group Inc Full time

Job Summary

NorthPoint Search Group Inc is seeking a highly skilled and experienced Cleaning Services Manager to join their team. As a key member of the commercial cleaning company, this individual will be responsible for overseeing the daily operations of the cleaning services team.

Key Responsibilities:

  • Schedule and conduct regular customer visits to ensure satisfaction and identify areas for improvement.
  • Provide prompt and professional responses to customer inquiries, addressing any concerns or issues in a timely manner.
  • Ensure that subordinates meet all safety, quality, and budgetary goals, maintaining a high level of performance and productivity.
  • Oversee the completion and compliance with the company's quality program, ensuring that all cleaning services meet the highest standards.
  • Review and control labor and supply costs within the area, implementing cost-saving measures to optimize efficiency.
  • Ensure compliance with all relevant regulations, including OSHA, MIOSHA, and other governmental agencies, to maintain a safe and healthy work environment.
  • Recruit, interview, and hire new team members, as well as process onboarding activities to ensure a smooth transition.
  • Identify areas of deficient or non-conforming cleaning, define corrective measures to eliminate reoccurrence, and implement improvements to maintain exceptional service quality.
  • Regularly review customer activity to identify opportunities for additional services, tailoring cleaning solutions to meet their unique needs.

Requirements:

  • 3 years of management experience in the commercial cleaning industry.
  • Knowledge of terminology specific to the commercial cleaning industry, including cleaning procedures, equipment, and chemicals.
  • Proficiency in a variety of software applications, including scheduling, inventory management, and customer relationship management systems.
  • Ability to work in a fast-paced environment with frequently changing priorities, maintaining a high level of adaptability and flexibility.
  • Strong interpersonal, organizational, and motivational skills, with the ability to lead and manage a team effectively.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

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