Civic Financial Services Representative

3 days ago


Greenville, North Carolina, United States Local Government Federal Credit Union Full time

About the Role

We are seeking a highly motivated Civic Financial Services Representative to join our team at Local Government Federal Credit Union. As a key member of our organization, you will play a vital role in providing exceptional member experience and driving business growth through superior service and product awareness.

Key Responsibilities

  • Deliver personalized solutions and exceed member expectations through exceptional customer service skills.
  • Foster strong relationships with current and potential members to increase their financial well-being.
  • Utilize active listening techniques to effectively de-escalate member concerns and resolve inquiries in a timely manner.
  • Process member transactions accurately and efficiently while maintaining a strong knowledge of products and services.
  • Educate members on digital solutions and provide self-service alternatives to manage finances at their convenience.

Requirements

  • Minimum 1-3 years of banking or member service experience.
  • High school diploma or equivalent.
  • Excellent verbal, written, telephone, and interpersonal communication skills.
  • Demonstrated strong customer service skills.
  • Notary Public in North Carolina or ability to achieve within 6 months.
  • PC proficiency, including Microsoft Office and internet skills.
  • Ability to function in a consumer business office environment and utilize standard office equipment.

Salary and Benefits

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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