Civic Financial Services Representative
3 days ago
About the Role
We are seeking a highly motivated Civic Financial Services Representative to join our team at Local Government Federal Credit Union. As a key member of our organization, you will play a vital role in providing exceptional member experience and driving business growth through superior service and product awareness.
Key Responsibilities
- Deliver personalized solutions and exceed member expectations through exceptional customer service skills.
- Foster strong relationships with current and potential members to increase their financial well-being.
- Utilize active listening techniques to effectively de-escalate member concerns and resolve inquiries in a timely manner.
- Process member transactions accurately and efficiently while maintaining a strong knowledge of products and services.
- Educate members on digital solutions and provide self-service alternatives to manage finances at their convenience.
Requirements
- Minimum 1-3 years of banking or member service experience.
- High school diploma or equivalent.
- Excellent verbal, written, telephone, and interpersonal communication skills.
- Demonstrated strong customer service skills.
- Notary Public in North Carolina or ability to achieve within 6 months.
- PC proficiency, including Microsoft Office and internet skills.
- Ability to function in a consumer business office environment and utilize standard office equipment.
Salary and Benefits
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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