Customer Service Advocate

4 days ago


Greenville, South Carolina, United States PFS - Professional Financial Services Full time

**Job Title:** Customer Service Representative

About PFS - Professional Financial Services:

We are a leading financial services company dedicated to providing exceptional customer experiences.

Job Summary:

The Customer Service Representative will support the manager in the daily operations of our branch office, performing collection activities and assisting with loan and payment processing under moderate supervision.

Key Responsibilities:

  • Provides excellent customer and dealer service
  • Performs collection activities on delinquent accounts
  • Skip Tracking and other locate activities
  • Repossession Management
  • Assists in completing and maintaining insurance claims, filing, and record-keeping systems
  • Welcome calls
  • Acts as backup to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment
  • Solicits, prepares, and processes personal loan applications and renewals, in applicable states
  • Closes approved personal loans, in applicable states
  • Prompt and regular attendance is required

Requirements:

  • Maintain valid state driver's license, insurance, and reliable transportation for work
  • Ability to work evenings on occasion/when needed and Saturdays on occasion/when needed
  • Computer literate
  • Strong communication skills

Compensation:

The estimated salary for this position is $45,000 - $60,000 per year, based on location and experience.



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