Front Desk Associate
2 days ago
Job Summary:
We are seeking a highly organized and customer-focused Front Desk Monitor to join our team at Del Webb at Riverlights in Wilmington, NC. As a Front Desk Monitor, you will be responsible for providing exceptional customer service, managing the front reception area, and supporting administrative tasks.
Key Responsibilities:
- Provide direct receptionist support to all on-site property needs by delivering top-notch customer service to inbound callers, visitors, and vendors.
- Partner with the Administrative Support team and On-site Community Manager to effectively manage the front reception area and inbound calls, as well as assist with various administrative projects.
- Filter inbound calls to determine the appropriate direction and greet all visitors/homeowners to determine their immediate needs.
- Monitor pickups/deliveries, assist with event setup and breakdown as needed, and maintain a clean and organized work area.
- Perform other related duties as directed.
Requirements:
- High school diploma or better.
- 2 years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.
Preferred Qualifications:
- Excellent customer service and communication skills.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
Work Environment:
This role will be based in an office setting, with occasional walking throughout the property/facilities as needed.
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