HVAC Sales and Service Representative

14 hours ago

Kennewick, Washington, United States G-A-P Supply Corp Johnstone Portland Full time
About Us

G-A-P Supply Corp Johnstone Portland is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are a 3rd generation family-owned business with a strong commitment to customer service and technical expertise.

Job Summary

We are seeking a highly motivated and customer-focused HVAC Sales and Service Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering technical questions, and assisting customers in making product selections.

Key Responsibilities
  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Answer technical questions and provide product information to customers.
  • Process customer returns and warranties following company guidelines.
  • Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
  • Develop good working relationships and rapport with customers.
  • Maintain the highest standards in cleanliness and appearance of the showroom.
Requirements
  • High school diploma or general education degree (GED) and experience and/or training in the HVAC/R industry.
  • Excellent verbal communication skills (in-person and phone).
  • Proactively communicating (both verbal and written) to establish mutual respect and understanding.
  • Skill in using point-of-sale computer systems.
Benefits
  • Paid Vacation / Holidays / Sick Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company paid Life Insurance
  • Company paid Long-Term Disability Insurance
  • Flexible Spending Account for Medical and Dependent Care
  • Health Savings Account with generous company contribution
  • 401(k) Plan with generous company match

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