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Retail Customer Service Representative

2 months ago

Kennewick, Washington, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to all customers, ensuring a positive and memorable experience.
    • Utilize consultative skills to anticipate customer needs, suggest alternatives, and provide solutions.
  • Product Knowledge
    • Develop and maintain in-depth knowledge of our products and services, including print, signs & graphics, and shipping.
    • Provide expert advice to customers on our products and services, ensuring they make informed purchasing decisions.
  • Sales and Revenue Growth
    • Meet or exceed sales targets, driving revenue growth and contributing to the success of our retail team.
    • Develop and implement strategies to increase sales and customer engagement.
  • Operational Excellence
    • Operate and maintain a wide variety of equipment, including printers, scanners, and other retail technology.
    • Manage the production queue and output, ensuring timely and accurate completion of customer orders.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales and customer service goals.
    • Assist in the training of new team members, ensuring a smooth onboarding process.
Requirements
  • Education
    • High school diploma or equivalent education.
  • Experience
    • 6+ months of specialized experience in a retail or customer-facing environment.
  • Skills
    • Excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment, under substantial pressure.
    • Ability to maintain attention and concentration for extended periods of time.
Working Conditions

This role requires the ability to stand during entire shifts, excluding meal and rest periods. The ability to move and lift 55 pounds is also required. Additionally, the ability to bend/twist at the waist and knees, communicate effectively with customers and team members, and perform work activities requiring cooperation and instruction is necessary.