Construction Service Representative
1 week ago
Job Summary:
As a Field Service Representative I - Outside Sales at BFS Group, you will be responsible for addressing construction service and product issues at customer sites to ensure customer complaints are resolved efficiently and cost-effectively.
Key Responsibilities:
- Investigate and examine company building workmanship and products on customer sites to identify concerns and report findings to the Customer Service team.
- Recommend replacement or repair of defective products based on customer service guidelines and negotiate third-party repair/adjustment.
- Inspect completed work for quality adherence and plan and pace work efficiently to meet productivity goals.
- Understand and observe all safety procedures and practices to prevent injury to self or coworkers.
Requirements:
- High school diploma or General Education Degree (GED), or equivalent combination of education and experience.
- Knowledge of company products, pricing, discount, and estimating formulas and guidelines.
- Strong attention to detail, basic math and measurement skills, and good communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program.
- Valid Driver's License.
Work Environment:
Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations.
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