Front Desk Associate

7 days ago

Bardstown, Kentucky, United States Bardstown Motor Lodge Full time
Job Title: Hospitality Front Desk Associate

Job Summary:

Bardstown Motor Lodge is seeking a highly skilled and customer-focused Hospitality Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and maintaining the hotel's public presence in the region's unique travel and leisure community.

Key Responsibilities:

  • Guest Services: Greet customers immediately with a friendly and sincere welcome, use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
  • Registration and Check-In: Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information, including the number of guests and room rate. Promote Common Bond Hotels' sister properties and brand marketing programs. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
  • Payment and Accounting: Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make a change, and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Post charges to guest rooms and house accounts using Hotels' PMS.
  • Communication: Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for guests.
  • Guest Satisfaction: Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, including authorizing revenue allowances.
  • Problem-Solving: Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Teamwork: Remain calm and alert, especially during emergencies and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Availability: Comply with attendance rules and be available to work regularly.

Requirements:

  • High school diploma or equivalent required, and college degree preferred.
  • Stay n' Touch PMS Experience preferred.
  • Guest Relations experience preferred.
  • Considerable skill in using a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout the front office and perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergencies.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.

About Us:

Bardstown Motor Lodge is a unique hotel that offers a blend of comfort, convenience, and hospitality. Our team is dedicated to providing exceptional guest experiences and making every stay memorable.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A fun and collaborative team culture.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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