Front Desk Associate

1 week ago

Bardstown, United States Bardstown Motor Lodge Full time
Bardstown Motor Lodge is hiring for a Front Desk Associate

Summary:

The Front Desk Associate is responsible for the delivery of exceptional guest experiences and maintaining the hotel's public presence in the unique travel and leisure community of the region. The front desk is responsible for assisting guests arriving and departing from the hotel while also providing positive guest experiences they will never forget.

Essential Duties and Responsibilities
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Common Bond Hotels' sister properties and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Post charges to guest rooms and house accounts using Hotels' PMS.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Other duties as assigned.
Skills and Experience:
  • High school diploma or equivalent required, and college degree preferred.
  • Stay n' Touch PMS Experience preferred.
  • Guest Relations experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills.
About you
  • You're a people person at heart and enjoy collaborating with other creatives to meet our collective goals and thrive in the market.
  • You're energized by fast-paced environments and lofty goals.
  • You're fun.
Key Competencies:
  • Communication Skills
  • Interpersonal Skills
  • Proficiency in a fast-paced environment.

Free To Be, Inclusion & Diversity

As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Company: Weyland Ventures, Weyland Ventures Hospitality, Common Bond Hotel Collection.

Weyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. Considered experts in the use of historic tax credits, new market credits, and other layered financing methods, the company is able to tackle tough projects that typically wouldn't be considered viable to other firms. Our projects incorporate residential, commercial, retail, and entertainment venues that often create new and vibrant neighborhoods while preserving the community's unique heritage.

Are you ready to join our team?

If you feel that you would be right for our company, please fill out our 3-minute, mobile-friendly application. We look forward to meeting you.

  • Front Desk Associate

    1 day ago

    Bardstown, Kentucky, United States Bardstown Motor Lodge Full time

    Job Title: Front Desk AssociateWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bardstown Motor Lodge. As a Front Desk Associate, you will be responsible for delivering exceptional guest experiences and maintaining the hotel's public presence in the unique travel and leisure community of the region.Key...

  • Front Desk Representative

    3 weeks ago

    Bardstown, Kentucky, United States LaQuinta Bardstown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at LaQuinta Bardstown. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Greet and process guests...

  • Front Desk Agent

    1 month ago

    Bardstown, United States LaQuinta Bardstown Full time

    Job DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the LaQuinta Inn and Suites in Bardstown, KY! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate...

  • Front End Supervisor

    3 days ago

    Bardstown, Kentucky, United States Marshalls Full time

    Job SummaryWe are seeking a highly skilled and motivated Front End Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key ResponsibilitiesLead by example, engaging and...

  • Front End Supervisor

    4 weeks ago

    Bardstown, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Pool Bartender

    4 months ago

    Bardstown, United States Bardstown Motor Lodge Full time

    Job DescriptionJob DescriptionBardstown Motor Lodge is hiring for a Front Desk AssociateSummary:The Front Desk Agent is responsible for the delivery of exceptional guest experiences and maintaining the hotel's public presence in the unique travel and leisure community of the region. The front desk is responsible for assisting guests arriving and...

  • Cart & Janitorial Associate

    2 weeks ago

    Bardstown, United States Walmart Full time

    Walmart - 3795 E John Rowan Blvd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot...

  • Cart & Janitorial Associate>

    3 months ago

    Bardstown, United States Walmart Full time

    Walmart - 3795 E John Rowan Blvd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot...

  • Executive Housekeeper

    3 weeks ago

    Bardstown, Kentucky, United States LaQuinta Bardstown Full time

    Job SummaryWe are seeking a highly motivated and experienced Executive Housekeeper to lead our housekeeping team at La Quinta Bardstown. As a key member of our hotel team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction.Key ResponsibilitiesAssign rooms to housekeepers based on availability and prioritize...

  • Hotel Operations Manager

    5 days ago

    Bardstown, Kentucky, United States Gibson Hotel Management Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, providing exceptional guest service, and driving revenue growth.Key ResponsibilitiesSupervise and monitor front desk staff,...

  • Executive Housekeeper

    3 months ago

    Bardstown, United States LaQuinta Bardstown Full time

    Job DescriptionJob DescriptionARE YOU A DYNAMIC LEADER?? A TEAM PLAYER?? DO YOU ENJOY HELPING PEOPLE SUCCEED?? ARE YOU LOOKING TO ADVANCE YOUR CAREER WITH A GROWING COMPANY? IF YOU ANSWERED "YES" TO ALL OF THE ABOVE QUESTIONS, THEN WE ARE LOOKING FOR YOU!! We have an exciting opportunity within our housekeeping department, come join our BEAUTIFUL Holiday Inn...

  • Hotel Operations Manager

    2 weeks ago

    Bardstown, Kentucky, United States Gibson Hotel Management Full time

    Hotel General ManagerGibson Hotel Management, Inc. is a leading hotel management, investment, and development company based in Knoxville, Tennessee. We pride ourselves on our commitment to excellence, integrity, and discipline. As a General Manager, you will be responsible for leading our team to success through effective leadership and goal-oriented...

  • Dental Front Office Coordinator

    1 month ago

    7704 Bardstown Rd, United States Dental Care at Cedar Crossing Full time

    Why Heartland Dental?Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture.  As a Business Assistant, you’ll work in an environment that encourages learning, team...

  • Hotel Operations Manager

    3 weeks ago

    Bardstown, Kentucky, United States Gibson Hotel Management Full time

    About Gibson Hotel ManagementGibson Hotel Management is a privately held hotel management, investment, and hotel development company based in Knoxville, Tennessee. We pride ourselves on our lengthy track record of success and our commitment to integrity, experience, and discipline.Job SummaryWe are seeking a highly skilled and experienced Hotel Operations...

  • Hotel Operations Manager

    2 weeks ago

    Bardstown, Kentucky, United States Gibson Hotel Management Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management, investment, and hotel development company based in Knoxville, Tennessee. We pride ourselves on our lengthy track record of success and our commitment to integrity, experience, and discipline.We are seeking a highly skilled and experienced Hotel Operations Manager to lead our team to...

  • Accounting Clerk I

    3 weeks ago

    Bardstown, Kentucky, United States Kentucky Personnel Cabinet Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Business Operations Assistant at My Old Kentucky Home State Park. As a key member of our Business Office, you will be responsible for providing financial and business support to our team.Key ResponsibilitiesSupport the Business Manager in all facets of financial...

  • Night Houseperson

    4 weeks ago

    Bardstown, United States Bardstown Motor Lodge Full time

    Bardstown Motor Lodge is hiring for a Part Time Night HousepersonSome of our awesome job perks! Weekly payHoliday payDiscounts on dining and room ratesDelicious family style dinner everyday!Free To Be, Inclusion & DiversityAs a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and...

  • Night Houseperson

    2 months ago

    Bardstown, United States Bardstown Motor Lodge Full time

    Bardstown Motor Lodge is hiring for a Part Time Night HousepersonSome of our awesome job perks! Weekly payHoliday payDiscounts on dining and room ratesDelicious family style dinner everyday!Free To Be, Inclusion & DiversityAs a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and...

  • Financial Clerk I

    4 weeks ago

    Bardstown, Kentucky, United States Kentucky Personnel Cabinet Full time

    Position OverviewThis role presents an excellent opportunity to commence your professional journey within the Kentucky State Parks system. We are currently seeking applications for a part-time Accounting/Business Clerk.Key ResponsibilitiesThe selected candidate will be responsible for a variety of financial and administrative support tasks within the...

  • General Manager

    1 month ago

    Bardstown, United States Gibson Hotel Management Full time

    Job DescriptionJob DescriptionGibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. The ideal candidate...