Front Desk Associate

1 day ago


Bardstown, Kentucky, United States Bardstown Motor Lodge Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bardstown Motor Lodge. As a Front Desk Associate, you will be responsible for delivering exceptional guest experiences and maintaining the hotel's public presence in the unique travel and leisure community of the region.

Key Responsibilities:
  • Guest Services: Greet customers immediately with a friendly and sincere welcome, use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
  • Registration and Check-In: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate, promote Common Bond Hotels' sister properties and brand marketing programs, make appropriate selection of rooms based on guest needs, code electronic keys, non-verbally confirm the room number and rate, and provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
  • Payment and Accounting: Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank, accept and record vouchers, traveler's checks, and other forms of payment, and post charges to guest rooms and house accounts using Hotels' PMS.
  • Communication: Promptly answer the telephone using positive and clear communication, input messages into the computer, retrieve messages and communicate the content to the guest, retrieve mail, small packages, and facsimiles for guests, close guest accounts at time of check out, and ascertain satisfaction.
  • Problem-Solving: Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results, listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Requirements:
  • Education: High school diploma or equivalent required, and college degree preferred.
  • Experience: Guest Relations experience preferred.
  • Skills: Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error, ability to effectively deal with internal and external customers, ability to stand and move throughout front office and continuously perform essential job functions, ability to access and accurately input information using a moderately complex computer system, ability to observe and detect signs of emergency situations, and ability to establish and maintain effective working relationships with associates, customers, and patrons.

About Us: Bardstown Motor Lodge is a unique hotel in the heart of the region, offering a warm and welcoming atmosphere to our guests. We are committed to providing exceptional service and creating memorable experiences for our guests.



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