Guest Services Supervisor

2 months ago


Homestead, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.
  • Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.
  • Address guest concerns to ensure a high level of satisfaction.
  • Support team members in their roles to guarantee exceptional service to guests.
  • Oversee and uphold cleanliness, sanitation, and organization in designated areas.
  • Present guest accounts and process transactions, adhering to cash handling and credit policies.
  • Perform additional responsibilities as assigned.
Key Responsibilities
Accountable for overseeing all facets of Front Desk operations, in alignment with hotel standards. Implement and maintain a robust service and management philosophy that guides the team.

Qualifications
  • At least one year of experience in a comparable role; prior supervisory experience is advantageous.
  • Effective communication skills with guests, management, and colleagues.
  • High school diploma or equivalent; some college education preferred.
  • Bilingual in English and Spanish is a plus.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading award-winning hospitality owner-operator and management firm in the industry. Our diverse portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands, including independent locations, and offer a range of services for investors, hotel owners, and brands, encompassing hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.

About Our Team

Shaner Hotels presents an exciting opportunity at our Courtyard by Marriott Miami Homestead, featuring 100 rooms. We provide exceptional accommodations and are conveniently located near a variety of dining options, stunning beaches, and the breathtaking natural beauty of the Everglades, Biscayne National Park, and the Florida Keys.

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