Guest Services Supervisor
2 months ago
- Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals/departures.
- Address guest concerns to ensure a high level of satisfaction.
- Support team members in their roles to guarantee exceptional service to guests.
- Oversee and uphold cleanliness, sanitation, and organization in designated areas.
- Present guest invoices and process transactions, adhering to payment and cash handling policies.
- Perform additional tasks as required.
Accountable for managing all facets of Front Desk operations, in line with hotel standards. Implement and maintain a robust service and management philosophy that guides the team.
Qualifications
- At least one year of experience in a similar role; prior supervisory experience is advantageous.
- Effective communication skills with guests, management, and colleagues.
- High school diploma or equivalent; some college education preferred.
- Bilingual in English and Spanish is a plus.
- Familiarity with local attractions and activities suitable for guests.
Shaner Hotels is a leading award-winning hospitality owner-operator and management company in the industry. Our diverse portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands and provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.
About Our Team
Shaner Hotels offers an exceptional opportunity at our Courtyard by Marriott property. We provide outstanding accommodations and are conveniently located near various dining options, stunning beaches, and the natural beauty of nearby parks.
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