Guest Services Supervisor

2 months ago


Homestead, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals/departures.
  • Address guest concerns to ensure a high level of satisfaction.
  • Support team members in their roles to guarantee exceptional service to guests.
  • Oversee and uphold cleanliness, sanitation, and organization in designated areas.
  • Present guest invoices and process transactions, adhering to payment and cash handling policies.
  • Perform additional tasks as required.
Key Responsibilities
Accountable for managing all facets of Front Desk operations, in line with hotel standards. Implement and maintain a robust service and management philosophy that guides the team.

Qualifications
  • At least one year of experience in a similar role; prior supervisory experience is advantageous.
  • Effective communication skills with guests, management, and colleagues.
  • High school diploma or equivalent; some college education preferred.
  • Bilingual in English and Spanish is a plus.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading award-winning hospitality owner-operator and management company in the industry. Our diverse portfolio includes over 65 full-service, select-service, extended-stay, and resort properties, totaling more than 7,500 rooms across 14 states and four countries. We collaborate with top hospitality brands and provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management. For more information, please visit our website.

About Our Team

Shaner Hotels offers an exceptional opportunity at our Courtyard by Marriott property. We provide outstanding accommodations and are conveniently located near various dining options, stunning beaches, and the natural beauty of nearby parks.

  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.Address guest concerns to ensure satisfaction and a positive experience.Support team members in their roles to guarantee...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals/departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to guarantee exceptional...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest concerns effectively to ensure a high level of satisfaction.Support team members in their...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals and departures.Address guest concerns effectively to ensure satisfaction.Support team members in their roles to guarantee exceptional...


  • Homestead, Florida, United States Shaner Full time

    Key Responsibilities:Maintain a high quality of service offered to guests through the management of reservations, registration, and guest accounting.Keep staff informed of all new policies and procedures.About the Role:The Front Desk Supervisor is a key member of the hotel team, responsible for ensuring a seamless guest experience. As a leader, you will be...


  • Homestead, Florida, United States Levy Full time

    Job OverviewAs a Suites Supervisor with Levy, you will be responsible for ensuring that suites are set up to meet the highest standards of food presentation and quality. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesSet up suites to meet established food...

  • Front Desk Manager

    1 month ago


    Homestead, Florida, United States Shaner Hotel Group Full time

    {"Responsibilities": "Front Desk Supervisor ResponsibilitiesAs a Front Desk Supervisor at Shaner Hotel Group, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining a high level of professionalism. Your duties will include:Managing front desk staff to ensure efficient and effective service...

  • Service Expert

    1 week ago


    Homestead, Florida, United States ShowBiz Full time

    Key Responsibilities: Greet all guests as they enter the venueKey Performance Indicators: Ensure all guests receive their orders accurately and in a timely mannerAbout the Role:The Server is a key member of the ShowBiz team, providing exceptional service to our guests. As a Server, you will be responsible for ensuring that all guests receive their orders...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job Title: Front Desk SupervisorAt Shaner Hotel Group, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard by Marriott Miami Homestead. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the...

  • Front Desk Manager

    3 weeks ago


    Homestead, Florida, United States Shaner Hotel Group Full time

    {"Responsibilities": "Supervise Front Desk FunctionsAs a Front Desk Supervisor, you will be responsible for overseeing all aspects of the Front Desk operations, ensuring that our hotel standards are met and exceeded. This includes supervising staff, implementing policies and procedures, and maintaining a positive and welcoming atmosphere for our guests.",...


  • Homestead, Florida, United States Wingstop Full time

    Deliver World Class Service at WingstopWe're looking for a talented Guest Service Team Member to join our team at Wingstop. As a key member of our restaurant team, you'll be responsible for delivering exceptional customer experiences by:Providing authentic, positive, and genuine interactions with guestsActing as the face and voice of Wingstop, ensuring a...


  • Homestead, Florida, United States Ulta Beauty Full time

    Job Title: StylistAt Ulta Beauty, we're passionate about delivering exceptional guest experiences and creating a welcoming environment for all. As a Stylist, you'll play a vital role in bringing our mission to life by providing top-notch hair care services and building strong relationships with our guests.Key Responsibilities:Perform hair services, including...

  • Area Supervisor

    1 month ago


    Homestead, Florida, United States Ross Stores Full time

    Job Title: Area SupervisorAs an Area Supervisor at Ross Stores, you will play a vital role in ensuring the smooth operation of our stores. You will be responsible for supervising a team of Retail Associates, maintaining a clean and organized store environment, and providing exceptional customer service.Key Responsibilities:Supervise and train Retail...

  • BBW Store Supervisor

    2 weeks ago


    Homestead, Florida, United States Bath & Body Works Full time

    Job SummaryBath & Body Works is seeking a highly motivated and experienced Store Supervisor to join our team. As a Store Supervisor, you will be responsible for leading a team of sales associates, providing exceptional customer service, and driving sales growth in our stores.Key ResponsibilitiesLead and develop a high-performing sales team to achieve sales...


  • Homestead, Florida, United States EVO Entertainment Group, LLC Full time

    Key Responsibilities:Greet all guests as they enter the bar area and provide a warm welcome. Take orders for food and beverages at the bar or cocktail table with efficiency and accuracy.Key Performance Indicators: Provide exceptional customer service Maintain a clean and organized workspace Meet sales targets and contribute to the success of the barAbout EVO...


  • Homestead, Florida, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at the Courtyard by Marriott Miami Homestead. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service are maintained throughout the hotel.Key ResponsibilitiesLead and manage a team...


  • Homestead, Florida, United States latitude Full time

    As a key member of our team, you will play a vital role in facilitating testing and ensuring seamless customer interactions. Your primary responsibility will be to collaborate with both the customer and testing departments to set up and execute tests. This includes gathering essential information, resolving customer inquiries, and providing support to the...


  • Homestead, Florida, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a Customer Service Representative, you will be responsible for ensuring the smooth operation of our plasma donation center, providing exceptional customer service to our donors, and maintaining a clean and efficient work...


  • Homestead, Florida, United States ResProp Management Full time

    At ResProp Management, we're seeking a skilled Maintenance Technician to join our team. As a key member of our maintenance team, you'll play a critical role in ensuring our properties are clean, safe, and attractive for our residents.Key responsibilities include:Driving property performance by performing maintenance tasks, including pool maintenance,...