Front Desk Operations Manager

2 weeks ago


Homestead, Florida, United States Shaner Hotel Group Full time
Job Title: Front Desk Supervisor

At Shaner Hotel Group, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard by Marriott Miami Homestead. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of hotel operations.

Key Responsibilities:
  • Supervise and coordinate front desk operations, ensuring efficient and effective service delivery.
  • Manage guest relationships, resolving issues and concerns in a professional and courteous manner.
  • Monitor and maintain accurate records, including guest folios, room assignments, and other relevant information.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
Requirements:
  • Minimum one year experience in a similar position, with prior supervisory experience a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • High school graduate or equivalent, with some college education preferred.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions a bonus.
About Us:

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to delivering exceptional guest experiences, fostering a culture of excellence, and providing opportunities for growth and development.


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