Customer Service Liaison

4 weeks ago


Homestead, Florida, United States latitude Full time

As a key member of our team, you will play a vital role in facilitating testing and ensuring seamless customer interactions. Your primary responsibility will be to collaborate with both the customer and testing departments to set up and execute tests. This includes gathering essential information, resolving customer inquiries, and providing support to the Office Supervisor and office staff.

Key Responsibilities:
  • Review testing packages to ensure all necessary documentation is included for test setup.
  • Communicate with customers to obtain credit card numbers and purchase orders.
  • Obtain missing information and documents from customers.
  • Keep customers informed about test receipt and ongoing testing.
  • Address customer inquiries regarding service issues, test status, and Q-Lab website usage.
  • Explain our procedures and policies to customers to ensure a smooth process.
  • Record significant information in relevant locations, including client files and laboratory systems.
  • Collaborate with customers and the shipping department to ensure satisfactory shipping methods and provide tracking information when requested.
  • Pass information to another department if a higher level of explanation is necessary.
  • Assist with weekly invoice approvals.
Requirements:
  • You must have a high degree of customer service desire and be great with customers, especially in phone calls. You should be familiar with our procedures to provide quick and accurate explanations to customers and achieve fast resolutions.

$16 - $17 an hour



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