SAP End-User Support Specialist
1 month ago
DaikyoNishikawa USA, Inc. is seeking a highly skilled SAP End-User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing timely and effective support to our end-users, ensuring seamless SAP system functionality and optimal user experience.
Key Responsibilities:- Provide SAP end-user support and assistance to ensure timely resolutions to user-reported issues.
- Diagnose and resolve SAP-related technical and functional issues, including system errors, transaction problems, and system performance.
- Collaborate with SAP Basis Consultant teams to ensure system availability and performance.
- Conduct training sessions or one-on-one coaching for users on SAP functionalities.
- Document all support tickets, resolutions, and escalations for future reference.
- Assist with data entry, process documentation, and report generation using SAP modules.
- 1-3 years of experience in SAP end-user support or a similar role.
- Experience in working with SAP S/4HANA or SAP ECC 6.0.
- Experience in providing user training and preparing documentation.
- Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
- Experience in working with IBM Sterling B2B Integrator.
- Experience in working with OpenText B2B Management Center.
- Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
- Knowledge of SAP implementation and project management processes.
- Problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
DaikyoNishikawa USA, Inc. is a high-end technology and quality-driven automotive company. We are committed to providing full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other legally protected status.
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