Customer Experience Representative

3 weeks ago


Las Vegas, Nevada, United States The Source+ Holding Full time
Customer Experience Agent 1 Job Description

A Customer Experience Agent 1 is the first point of contact for customers in our retail stores. This role is responsible for providing exceptional customer service, ensuring customers have all required documentation for NV State compliance, and building positive customer relationships within our communities.

Key Responsibilities:
  • Greet customers in a warm and sincere manner
  • Check in existing and new customers, collecting necessary information
  • Scan IDs and document customer eligibility for purchasing products
  • Manage inbound phone inquiries and route calls accordingly
  • Ensure common areas are clean and stocked with necessary supplies
  • Create marketing materials for the dispensary
  • Adhere to all State and local Cannabis and Recreational Department of Health and Cannabis laws
  • Participate in ongoing education and professional development
  • Maintain a positive attitude that promotes teamwork
Work Environment:

This role is based in a retail dispensary store environment, requiring the ability to lift up to 50 pounds occasionally and stand for long periods.

Requirements:
  • Must be 21 years of age
  • High School Diploma or equivalent
  • Superior customer service skills and phone etiquette
  • Experience interacting with customers, fulfilling requests, and addressing issues
  • Ability to handle high-stress situations and a busy atmosphere
  • Ability to stand for long periods
  • Helpful attitude, friendly demeanor, and self-motivation
  • Highly professional and dependable with excellent communication and problem-solving skills
Preferred Qualifications:
  • Entry-level candidates
Work Authorization/Security Clearance:

Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements and a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health.



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