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Guest Services Coordinator

2 months ago

Washington, United States Columbia Hospitality Full time
Position Overview:
As a Front Desk Agent, you will play a pivotal role in ensuring a seamless experience for our guests. Your ability to multitask and create memorable moments will be essential in this dynamic environment.

Key Responsibilities:
- Efficiently manage guest check-in and check-out processes, including handling room credits and keys.
- Address guest inquiries and resolve issues promptly, ensuring satisfaction and comfort.
- Collaborate with the Guest Services and Front Office teams to enhance the overall guest experience.
- Maintain a thorough understanding of the property management system to assist guests effectively.
- Make reservations for dining, transportation, and activities on behalf of guests.

What We Offer:
- Competitive hourly pay ranging from $18 to $20, depending on experience.
- Daily pay options for your convenience.
- Paid time off and holiday pay to support work-life balance.
- Comprehensive benefits including medical, dental, vision, and 401K plans.
- Opportunities for professional growth through online learning platforms and committee participation.
- Discounts on lodging, dining, and recreational activities.

Our Commitment:
At Columbia Hospitality, we believe in the power of human connection. Our team is dedicated to creating exceptional experiences for our guests, and we value inclusivity and respect in our workplace. We are looking for individuals who share our passion for hospitality and commitment to excellence.

Qualifications:
- Previous experience in hospitality or customer service is preferred.
- Familiarity with cash handling and computerized Point of Sale systems is a plus.
- Strong communication skills, both written and verbal, are essential.

Join us in delivering outstanding service and creating lasting memories for our guests.