Ramp Captain

About Evolution Parking & Guest Services

We are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services at America's finest hotels, including the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt, and many more.

Our focus on serving the hotel industry allows us to provide a sophisticated guest service platform without distractions from other verticals. We take pride in delivering exceptional service to our clients and their guests.

The Ramp Captain is responsible for orchestrating the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Manager, the Ramp Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.

• Maintain a pleasant, friendly, and professional demeanor with all guests, hotel staff, and coworkers.
• Acknowledge and greet guests within 30 seconds of arrival to create favorable first and last impressions.
• Effectively deliver "Aggressive Hospitality" to guests.
• Address guests using the appropriate greeting for the site.
• Open all vehicle and hotel doors for guests.
• Check in arriving guests and explain vehicle parking and retrieval procedures.
• Run at top speed to park and retrieve vehicles while driving slowly and cautiously.
• Maintain accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
• Use proper phone etiquette.
• Post up in appropriate areas when not assisting guests or completing other tasks.
• Conduct an effective room presentation when providing bell services for guests.
• Assist with the delivery and pick-up of items to guest rooms.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Maintain a detailed knowledge of the hotel, outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
• Promote a teamwork philosophy through leading by example and effective communication skills.
• Lead the work group in delivering high levels of guest service.
• Appoint fellow associates to certain routine roles; assign coworkers to non-ordinary roles at the direction of the Manager.
• At the direction of the Manager, reduce staff during the work shift if business conditions dictate, using an approved method.

• Associates Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices, including accounting, human resources, and customer service.

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

• Health, Dental, and Vision Insurance.
• 401K with company match.
• Employee Discounts with selected retailers.
• Paid Time Off and Company Paid Holidays.

We are an Equal Opportunity Employer and welcome applications from qualified candidates. An applicant assessment and background check may be part of the hiring process.