Customer Service Liaison

4 weeks ago


Geneva, Illinois, United States State Farm Insurance Full time

Customer Service Representative Job Description

At State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner. Your primary goal will be to ensure customer satisfaction by delivering accurate and timely information regarding our insurance products and services. Key responsibilities include:

Key Responsibilities:
• Assist customers with inquiries, complaints, and policy changes
• Provide accurate and timely information regarding insurance products and services
• Process policy applications, renewals, and cancellations
• Handle billing and payment inquiries
• Resolve customer issues and complaints in a professional and efficient manner
• Collaborate with team members to ensure customer satisfaction
• Maintain accurate customer records and update information as needed
• Follow company policies and procedures to ensure compliance with insurance regulations

Requirements:
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency in insurance products and services
• Ability to maintain confidentiality and handle sensitive information

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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