Customer Service Representative

4 weeks ago


Geneva, Illinois, United States BioDerm Full time
Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BioDerm. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and recommendations to customers.
  • Process customer orders and resolve any issues related to order fulfillment.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 1-2 years of customer service experience in a call center or retail environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Basic computer skills and proficiency in Microsoft Office.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].



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