Customer Service Representative
4 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BioDerm. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and recommendations to customers.
- Process customer orders and resolve any issues related to order fulfillment.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
- High school diploma or equivalent required; associate's degree or higher preferred.
- 1-2 years of customer service experience in a call center or retail environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity targets.
- Basic computer skills and proficiency in Microsoft Office.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to [insert contact information].
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