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Technical Support Specialist
2 months ago
We are a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries.
Job SummaryWe are seeking a dedicated and detail-oriented Customer Service Representative to provide exceptional customer support, manage client communications, and support the day-to-day operations of our engineering projects.
Key Responsibilities- Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
- Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
- Communication: Maintain customer experience with regular communication with clients, providing updates on project status and gathering feedback.
- Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
- Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
- Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
- Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
- Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
- Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
- Experience: Previous experience in customer care, preferably within an engineering or technical environment.
- Skills: Excellent communication and interpersonal skills, strong organizational and multitasking abilities, proficient in Microsoft Office Suite and customer relationship management (CRM) software, ability to understand and convey technical information, problem-solving skills with a proactive attitude.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
- Supportive and collaborative work environment.
- Job Type: Full-time.
- Pay rate: $16 - $25 per hour.
- Expected hours: 40 per week.
- Benefits: 401(k), dental insurance, health insurance, life insurance, vision insurance, paid time off (PTO).
- Experience level: 2 years.
- Shift: 8 hours.
- Day shift.
- Weekly day range: Monday to Friday.
- Work setting: Remote.
