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Service Desk Specialist

1 month ago

Rochester, Michigan, United States Inficare Full time
Job Title: Service Desk Representative

Role:

As a Service Desk Representative, you will be the primary point of contact for customers seeking technical support and assistance.

Location:

Rochester Hills, MI

Shift:

The first X weeks will be Monday-Friday, with a flexible schedule to be determined after training.

F X:

During training, you will work X0am-Xpm. After training, your shift will be between Xam and Xpm, with the possibility of working Saturdays or Sundays.

Pay Rate:

$XXXXX/hr on WX with benefits

Please review the Ceipal Notes before contacting us, as multiple teams are working together.

Client:

Henry Ford

JD:

Schedule:

You will work X days per week, X hours a day, with X/X hour unpaid lunch each day.

  • Excellent troubleshooting skills, written and verbal communication skills, attention to detail, helpful and friendly disposition, and experience supporting people via email and phone.
  • X or more years of recent experience working at a Help Desk/Service Desk, especially for a healthcare organization. If experience is not Help Desk/Service Desk, then the role must have been customer-facing IT support.
  • Experience supporting Epic, Microsoft (Windows and Office), VPN, and multi-factor authentication (MFA).
  • Experience working remotely.
  • Customer service experience in addition to technical experience is always a positive - positions in food service, retail, or other non-tech support roles.
  • Longevity with previous/current employers.
  • Desire to stick around with Henry Ford - we are hoping to be able to bring these individuals on after the contract period ends.