Quality Assurance Specialist
1 day ago
Conduent State & Local Solutions, Inc. is seeking a Quality Assurance Trainer to join our team. As a Quality Assurance Trainer, you will be responsible for ensuring the quality of our services and processes.
Key Responsibilities- Conduct quality performance audits by evaluating trainee output.
- Review and analyze data and documentation to identify areas for improvement.
- Provide analytical reports and make process improvement recommendations.
- Implement key process improvement efforts and influence cross-functional teams.
- Assist in the development of systematic approaches for assuring high-quality services.
- Extensive knowledge of Indiana Public Assistance Programs, including SNAP, Medicaid, and TANF policy and guidelines.
- Experience using IEDSS.
- Associate degree or equivalent experience.
- Ability to synthesize and analyze complex information.
- Strong oral communication and group presentation skills.
- Clear and professional written communication.
- Proficiency in Microsoft Applications (Word, Excel, Outlook).
Conduent State & Local Solutions, Inc. offers a competitive salary and benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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